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- FAQ
- Shipping FAQs
Shipping FAQs
Can I upgrade my delivery service once the order has been dispatched?
Sorry, once an order has been dispatched you can't change the delivery service that you originally chose.
Do you ship the duplicate boards to India?
Sure - we ship to most countries.
What if I refuse delivery?
Refused deliveries are refunded onced received back by The Bridge Shop, less the cost of shipping to and from the destination address, as well as any duties and taxes.
What if I need to change or cancel my order?
After placing an order, you have a short window in which you may change or cancel your order. Please call us on +61 2 9967 0644 or email us via support@bridgeshop.com.au but please act quickly as we usually ship the same working day.
If you wish to ...
I have a missing / lost order. What do I do?
If you are unsure where your item is in the delivery process, there are a few things we recommend checking in the first instance.
1. Use your tracking reference number to trace your parcel online with Australia Post or Fastway Couriers.
2...
1. Use your tracking reference number to trace your parcel online with Australia Post or Fastway Couriers.
2...
Can I have my order sent to another address?
Yes, you can have your order sent directly to an address that is different than the billing address or previously used shipping address we have on our card.
When going through checkout, you'll be prompted to either Use Current Address, ...
When going through checkout, you'll be prompted to either Use Current Address, ...
Do I need to be home for my delivery?
No, you don't need to be home unless you chooses a delivery method that requires a signature, such as:
Courier service
Registered Post International
as these shipping methods require a signature upon delivery.
If no one is available to sign for...
Can I deliver to a Post Office Box?
Yes, The Bridge Shop delivers to Post Office Box addresses. Just enter your PO Box number into Address Line 1 when filling out your order details.
There are some exceptions, however:
1. If you choose Courier
There are some exceptions, however:
1. If you choose Courier
What if my package was returned to The Bridge Shop as 'undeliverable'?
Occasionally packages are returned to The Bridge Shop as undeliverable. When the carrier returns an undeliverable package, we issue a full refund (excluding shipping charges). We cannot reship orders that are returned to us as undeliverable. If you would...
How much will shipping cost?
Shipping costs from The Bridge Shop depend upon:
1. The size and weight of your order
2. What shipping method you choose
Where possible, we will try to envelope your order to minimise the cost.
If you would like ...
1. The size and weight of your order
2. What shipping method you choose
Where possible, we will try to envelope your order to minimise the cost.
If you would like ...
What happens if my goods arrive late?
If your order doesn't arrive by the expected date because of a dispatch glitch or a delay with Australia Post or the courier company, please give us a call on +61 2 9967 0644 or contact us via email on support@bridgeshop.com.au.
The reality is most ...
What happens if my order arrives damaged?
We hope that never happens but if it does - no need to worry.
If part or all of your order is damaged in transit, give us a call on +61 2 9967 0644 or email us via support@bridgeshop.com.au. We'll replace it in a jiffy.
In most cases we'll work with...
What if I no longer require the order?
Have a look at our online returns policy to find out more.
Can I pick up my order in person?
Yes you can - if your postcode is within about 100km of our store in Sydney you will be offered the option to Click & Collect during checkout.
When your order is ready, we'll notify you that you can pick up your order at our offices in Lane Cove...
Can I track my order?
Yes you can, as long as you select a shipping method that offers a tracking facility. As a basic rule of thumb, cheaper shipping methods do not offer a tracking facility.
As soon as we've dispatched your order, you'll receive an email from us confirming...
Do you deliver internationally?
Yes we do.
We currently ship to the following countries:
Australia, Canada, New Zealand, United States, United Kingdom, Albania, Andorra, Argentina, Armenia, Austria, Bahamas, Belarus, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Chile, China, Christmas...
How will I know my goods have been dispatched?
As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase, the delivery method you've chosen and the address to where we've sent your order.
If you’ve chosen a shipping method that offers tracking...
How long does shipping take?
Delivery times depend upon:
1. Where the parcel is being delivered
2. What shipping method you choose.
We’re located in Sydney, Australia. While were are reluctant to make promises on behalf of our shipping ...
1. Where the parcel is being delivered
2. What shipping method you choose.
We’re located in Sydney, Australia. While were are reluctant to make promises on behalf of our shipping ...
What is the standard order fulfilment time?
We try to ship all orders placed from BridgeShop.com.au by the end of the next working day. If we anticipate a delay, then we will contact you by telephone or email.
Questions can only be submitted by logged in users.