What if my package was returned to The Bridge Shop as 'undeliverable'?

Occasionally packages are returned to The Bridge Shop as undeliverable. When the carrier returns an undeliverable package, we issue a full refund (excluding shipping charges). We cannot reship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four weeks from the expected delivery date, please call us on +61 2 9967 0644 or via email on support@bridgeshop.com.au.

Why was my package undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:

• Incorrect Address. If the address is incorrect or outdated, the package is typically returned to The Bridge Shop by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
• Illegible Shipping Label. In rare cases, it is possible that the address label became illegible during the shipping and handling process.
• Failed Delivery Attempts. Most of our carriers make multiple attempts to deliver a package. If after these attempts the carrier determines that the package is undeliverable, the package will be returned to the Bridge Shop.
• Refused by Recipient. If the recipient of the package refuses delivery, the package will be returned to The Bridge Shop and determined undeliverable.